FAQs

Having some troubleshooting issues? Here are the most frequently asked questions about the Wellbeing Platform. Email us at support@myspringday.com.au.

 if you have any further issues.

 

I have forgotten my password:

  1. Click the login tab on the toolbar
  2. Click “Forgot Password” button
  3. Enter the information required and a new password will be sent to your designated email address

I can’t log in:

  1. Click the login tab on the toolbar
  2. Set a new password by clicking “Forgot Password”
  3. If this fails, we can also reset your password for you, and email you a new one

I want to change my password or update my profile:

  1. Log in with your email and password
  2. Click on ‘My Profile’ on the dropdown under where it says, “Hi, "
  3. Edit your details or change your password, then click save

How do I change my program?

  1. Log in with your email and password
  2. Click on ‘My Program’ on the drop-down under where it says, “Hi, "
  3. At the bottom of the page, below your program calendar, click the button ‘Change my program’
  4. Choose a new program and click the green “Join program” button
  5. You’ll now be signed up to a new program. Click back on ‘My Program’ to look at the calendar for your new routine

How do I restart my program?

  1. Log in with your email and password
  2. Click on ‘My Program’ on the drop-down under where it says, “Hi, "
  3. At the bottom of the page, below your program calendar, click the button ‘Change my program’
  4. Choose a new program and click the green “Join program” button
  5. Then, choose your original program again, and click the “Join program” button again
  6. Your original program will now be restarted on the “My Program” page

 

Got a question?

Email us at support@myspringday.com.au.


 

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What is your wellbeing goal
for 2019?

Lyn
Optimal physical health with a good life balance